Hosted Contact Centre Solutions

for Complete Success
Scalable    Reliable    Effective
For a no obligation demonstration in your own premises, call 0207 965 0207

Ultra Communications - The Leading Provider of Pay-As-You-Talk Network Telephony and Network Contact Centre Solutions

We provide fully featured, flexible and scalable contact centre technology for any size of client, from 1000+ agents to as few as 10, without the need for any on-site hardware and with no CapEx outlay.

Ultra’s products include all of the features you need to run your contact centre operations effectively, whether your focus is inbound, outbound or blended.

Ultra Call Management Service – A One Stop Solution

Everything you need to run your contact centre is provided as part of Ultra’s fully featured, comprehensive Call Management Service.

Why Choose Ultra?

Contact centres that use Ultra Communications network solution are able to
  • increase business capacity and functionality with no CapEx outlay
  • reduce operational costs and risks
  • increase revenue per contact
  • focus on business objectives rather than technology management
  • gain multi-site capability with single, central control

Learn more on the benefits of Ultra’s Solutions

Predictive Dialler

Predictive Dialler
Industry leading performance that is genuinely location independent for both Agents and Management. Unlock the potential of your contact centre.

Voice Recording

Voice Recording
Secure and safe storage in Ultra’s Tier-One Network. Easy and instant online access and retrieval. Automated recording included as standard service at no additional cost.

IVR

IVR
Fully featured and flexible Interactive Voice Response with fully configurable routing that works according to your business rules.

Inbound Call Management

Inbound Call Management
Comprehensively featured Inbound Call Management services offering call queuing, skill-based routing, agent scripting, and full Voice Recording.

Call Blending

Call Blending
Seamless blending of inbound and outbound calls including call transfer. Maximise your agent efficiency and call centre capacity.

Network ACD

Network ACD
Automated Call Distribution providing rules based routing including time-of-day and call volume distribution.
What We Do

What We Do

What We Do
Revenue based hosted contact centre telephony services.
Contact Centre Solutions

Contact Centre Solutions

Contact Centre Solutions
Complete range of products. No on-site hardware. Monthly rental for flexibility.
Comprehensive Support

Comprehensive Support

Comprehensive Support
Maximise your performance and focus on meeting business objectives. 24/7/365 comprehensive support.
Business Benefits

Business Benefits

Business Benefits
Start working in days. No risk, no CapEx set-up. Scalable solutions for your business needs.
How Ultra Works

How Ultra Works

Articles

Articles

DMA - A Client's Guide to Outsourcing (pdf 216Kb)
This guide provides priceless background information to help any client...ensure that they get best value from engaging with an outsourced contact centre.
See White Papers & Articles for more articles.