Proven technology:
- Inbound & IVR
- Network ACD
- Outbound dialling - predictive and progressive
- CTI
- Call recording
- All inclusive to Ultra clients. These functions can be combined to provide applications ranging from IVR systems to fully functional contact centres
Network solutions: allows rapid integration and use, easily scalable
e.g. concurrent agents numbers can change month to month
Full control for the centre and end user: changes can be made in real time by secure online managers tools
e.g. change call routing plans in minutes to respond to a change in business needs
CTI: pre-, mid- and end-call CTI configurable by anyone over the web
screen popping, agent scripting
Call quality: calls delivered using the PSTN network to ensure quality.
CLI: individual caller treatment - increase first call resolution and the revenue per call
Virtual call centre capability: ideal for multi-site and home worker operations
Business continuance and disaster recovery in-built: network solutions based in multiple geographically independent sites throughout the UK, providing resilience and security
Scalable: Ultra solutions can scale from 1 to 1000+ agents.
Unlimited manager monitoring and reporting tools: complete control - end-user can change everything in the contact centre solutions, in real time
Call recording & monitoring: inclusive to service - delivering a unique combination or power & affordability
Automatic Caller Distribution (ACD): network based and so quick and easy to build to your rules, faster to deploy & easier to modify rules instantly
Computer Telephony Integration (CTI): affordable CTI with Ultra’s network solutions
Interactive Voice Response (IVR): messaging, customer surveys, self-service customer lines, take secure PIN card payments without letting agent hear the details