Costs savings to call centre
Only one PSTN phone line per agent needed, even for Inbound calls as calls are queued by the Ultra network ACD functionality and in the Ultra network.
No limit to overcall on outbound campaigns
A traditional dialler will usually be limited to 2 lines per agent. This advantage will allow performance to be more effective and smoother during poorer contact periods.
UK based In-house development
All our development is in-house in the UK – allows swift adaptability to regulatory changes or client requirements. The Ultra clients become an integral part of the Ultra development road map.
Complete competitive edge
Our clients are able to access up to date functionality and features without the normal CapEx outlay this would entail with other solutions.
Superior performance
With the pricing based on ‘pay as you talk’ Ultra is targeted to keep the client as productive as possible. The unique comprehensive support from the Ultra team ensures this is goal is achieved.
Flexible to your expansion needs
Virtual call centre ability allows call centre to have agents in multiple sites or home-based, working on same campaigns.
Minimal Capital Expenditure
Ultra’s system requires minimal capital expenditure to set up and is ideal for accommodating call centres with fluctuating capacity requirements.
Pay-as-you-talk model
With Ultra operating a pay-as-you-talk model, you will only pay for the capacity you use for each campaign.
Increase capacity quickly
Ultra’s network solution allows you to increase capacity quickly and easily whilst managing and controlling both capital and operating expenditure.
Minimal integration
Ultra’s network solution requires minimal integration and so your service contract can start very quickly – good business continuance!
Expertise and experience
The benefits of Ultra’s solution are not limited to cost savings and flexibility. The expertise and experience of Ultra’s dedicated development and support team means you will receive product upgrades, never have to worry about compliance issues and can look forward to enhanced productivity and increased revenues!