Benefits to call centre Directors
Ultra’s Call Management Service (UCMS) is a fully featured, market-proven, high performance call centre solution providing multi-site capability whilst retaining full central control of all your resources.
Corporate Benefits
Ultra network solutions eliminate the requirement to procure and install much of the typical call centre infrastructure. Our network technology therefore allows your business to develop and, unlike traditional technology, does not restrict and control your business plans.
Key reasons to use Ultra;
Fully integrated Total Call Management Solution
Location Independence – Centralised control
Central Control
- Guaranteed consistency of policy implementation
- Regulatory compliance monitoring and management
- Immediate real time access to voice recordings
- Deployment of campaign changes in real time
- Consolidated MIS and monitoring tools from single system serving multiple contact centres
Location independence
Market proven
- 60 million call connections last year
- Exceptional client retention rate with full references available on request
- Resilient robust technology
- 99.999% 24/7 service availability achieved over last three years
Regulatory compliance
- Fully Ofcom and DMA compliant service
- FSA qualified Ultra support and advice
- PCI capability
- New regulatory changes delivered at no additional cost
Unique Comprehensive Management and Support Service
- Unique service within marketplace
- Provides ongoing management advice to optimise performance
- Un-metered complete service support during dialling hours
- Ultra support allows clients to concentrate on commercial objectives
- Genuine partnership relationship
Financial Benefits
Our call centre solutions can be implemented within days at a minimal start-up cost and offer industry leading performance and productivity. Our Pay-As-You-Talk pricing model and SLA backed reliability means that acquiring leading edge contact centre technology can be both low cost and low risk.
Key financial benefits of using Ultra;
- Scalable solution - Flexible competitive costs
- Minimal start up costs
- Low CapEx acquisition
- Pay-As-You-Talk pricing model
- 85% productive agent time achievable
- Costs based directly upon productive agent time
- Usage discounts on volume
- Real time monitoring tools and voice recording included free
- Call centres and agents easy to add and remove from solution
- Agent numbers flexible to match changing demands of business
- No requirement for costly overcall provision
- No requirement for separate Business Continuance and Disaster Recovery solution
IT Benefits
Ultra’s service is delivered from our highly secure and resilient network located within multiple tier-one Telco using a secure, simple and single PSTN line and internet connection per agent. Our implementation and integration periods are measured in days rather than weeks or months and require no specialist equipment, IT knowledge or telephony infrastructure.
Key IT benefits of using Ultra;
- Stable secure service
- Fast easy implementation
- Tier-one Telecoms security and stability
- Distributed multi-site architecture
- Secure controlled access
- Industry leading network security
- In-built Disaster Recovery provision
- No specialist hardware required
- Simple non-proprietary agent connection (single PSTN phone and internet connection per agent)
- New agents and call centre sites easy to add
- Minimal technology footprint
- Low risk