Testimonials
Ultra works to understand our client’s requirements and new features are constantly being developed in-house by our UK based, dedicated, development team to meet additional business needs.
As a testament to the reliability and performance of our various services, we have a long term client base, ranging from the very smallest specialist call handling requirement, to the largest contact centres in the industry with several hundred active users.
Several testimonials are detailed below from consultants and industry specialists about Ultra Communications.
Telefocus
Comments from John Morgan, Managing Director of Telefocus.
"Ultra has given Telefocus the flexibility to be able to respond to our clients needs as and when required."
"Using Ultra’s network dialler solutions has alleviated the need to worry about the technology and allowed us to concentrate on what we are good at – providing excellent service to our clients."
Res-Q
Comments from Gill Marchbank, Head of Operations at Res-Q.
"Ultra is pro-active in recommending ideas and providing answers; and they work with us to create the tailored solutions our clients require. Ultra is not a static solution but offers flexibility and the support to meet campaign requirements."
"We work as a partnership – as we grow, Ultra develops additional technology and functionality that we need for client demands."
"Ultra’s solutions fit our needs and requirements very well when working with our clients – their service compliments and adds value to our business proposition. In particular, the ability of our clients to remotely log-in to their program and monitor progress in real-time, access campaign reports and call recordings really reinforces our USP."
"We enjoy a good relationship and Res-Q has chosen to pin their colours to Ultra’s mast for the long-term."
Ultra Communications and Telstra International work in close partnership to provide the complete Network contact centre services for Ultra’s clients.
Ultra and Telstra have worked together since Ultra’s inception with operational hubs hosted in Tier 1 locations in London, Docklands and Birmingham. Telstra uses the Ultra platform internally for its European Customer Services Centre where the Ultra dialler provides a total solution for a 24/7 operation.