Predictive Dialler
The predictive dialler provides you with industry leading performance guaranteed to help you optimise agent performance. The Ultra Network Predictive Dialler is a fully functional, top performing, location independent solution capable of operating on a per campaign basis, in various modes from full predictive, to power dialling and preview modes.
As well as being a fully functional, top performing predictive dialler, its network nature makes it geographically independent thereby enabling services to be shared across sites and giving virtual call centre capability. Ultra’s Network Predictive Dialler (NPD), provides businesses with an advanced outbound dialling capability based on a Pay As You Talk price model.
The sophisticated outbound call management capabilities improve agent effectiveness, allow flexibility in managing operational costs and leverages the investment you may have already made in your current technology and infrastructure. Our Unique Support Service that supports the dialler solution, assists your call centre to improve and enhances agent productivity, while reducing costs and enabling you to get more results with less manual FTE.
Key features summary
- No risk, no CapEx start-up
- Flexible Pay-As-You-Talk models
- Easy integration in days
- Proactive campaign management
- Ability to scale up & down to suit business needs
- Established, long-term client base
- In-built Disaster-Recovery and business continuance
- Virtual contact centre capability permits multiple-sites/remote workers/home-working
Remote Real Time Monitoring Tools
- Historical Analysis
- Voice Recording access
- Messaging to Agents
- Just a secure IP connection required
Support
- Unique support and monitoring for your operation
- Proactive Campaign and IT advice from our team of dialler experts and engineers
- Ongoing support and training is given
- Full monitoring during your dialler hours
- Advice given for RFP's for new business
Enhancing Productivity
- Multiple campaign modes and settings available
- Partnership relationship with Support team to help meet your SLA's
- Proactive guidance to achieve optimum talk time and results on your campaigns
More information on Predictive Dialler