Hosted Contact Centre Solutions

Ultra's system requires minimal capital expenditure to set up and is ideal for accommodating contact centres with fluctuating capacity requirements. With Ultra operating a pay-as-you-talk model, you will only pay for the capacity you use. Ultra's hosted solution allows you to increase capacity quickly and easily whilst managing and controlling both capital and operating expenditure.

Ultra's solution requires minimal integration and so your service contract can start very quickly – good business continuance!

The benefits of Ultra's hosted solution are not limited to cost savings and flexibility. The expertise and experience of Ultra's dedicated development and support team means you will receive product upgrades, never have to worry about compliance issues and can look forward to enhanced productivity and increased revenues!

More on the benefits of using Ultra

Definitely! A number of clients have started off using Ultra as an ‘add-on' to their existing incumbent system. The ease of integration together with Ultra's flexibility and cost savings usually means clients move their entire operation across to the Ultra solution once they have experienced it!

Yes and no. The Ultra solution is a complete system - everything you need to run a fully functional call centre. So, even elements like voice recording, real-time monitoring tools, scripting package, full level support, etc. are included as standard. Therefore ‘no', you do not buy parts; you purchase the whole solution. However, for a variety of reasons you may decide not use certain elements, e.g. scripting; perhaps because you have your own package. Well, that's fine; Ultra will interface with your package easily enough, but if you should want to use the Ultra scripting package later on it is there ready to use. So ‘yes', you choose which parts to use.

No. A key feature of the Ultra system is the minimal capital expenditure required to set up and use the system. Unlike alternatives which require the purchase of expensive equipment, expensive maintenance and upgrades, the Ultra solution is a hosted solution - no equipment, no software and no maintenance and upgrades! There are significant savings to be made in operating expenditure as well.

To add an agent, simply provide them with a PC and one standard PSTN telephone. That's it! You can increase or reduce as many agents as you need to without additional system costs. Ultra operate a pay-as-you-talk system, which means you only pay for the time your agents are actually talking. This means you have total control of each campaign without the worry of whether additional capital expenditure is required.

Absolutely! With only a PC and a telephone required, your agents can be located anywhere in the world, and managed just as effectively as if they were sitting next to you, thanks to the real-time monitoring tools that Ultra use. Significantly reduced overheads, the ability to be geographically independent and supporting life/work balances, makes Ultra the choice of many astute clients.

Certainly not. Ultra's solution is for all contact centres - small and large. The beauty of Ultra's flexible solution and pricing structure means that it is an instantly affordable solution with the ability to grow as you do.

Flexibility, scalability, total reliability, complete support and a proven track record are the reasons our larger clients use the Ultra Complete Call Centre Solution.

Refer to our Products & Services section to easily understand how the system works and how it optimises your business performance.

You do not need to be an expert! Full training is provided and the Ultra system is intuitive and easy to use. You also have access to Ultra's support team to assist you when needed. The support team works pro-actively on your behalf with advice on campaign management and monitoring your team's performance.

You will however have to be the expert in coping with all the additional business that will come your way once you use Ultra!