White papers & articles
Published by 3rd parties*
- DMA - A Client's Guide to Outsourcing (pdf 216Kb)
This guide provides priceless background information to help any client (whether they have experience in this area or not) ensure that they get best value from engaging with an outsourced contact centre.
- Top 10 Outsourcing Oversights (pdf 156Kb)
To help companies benefit from outsourcing, Trestle Group is providing a look into the top 10 oversights companies frequently incur.
Published by Ultra
- Ultra Communications: An Overview (Low Resolution pdf, 165kB)
Ultra’s Network solutions for a call centre can be integrated very quickly for a new client in matter of only days instead of weeks or months.
- Hosted and Network Solutions overview (Low Resolution pdf, 182kB)
For a number of years, there has been an alternative to the traditional approach of purchase and management of CPE Dialler and contact centre solutions...
- Selecting Contact Centre Solutions (Low Resolution pdf, 171kB)
Decision makers and buyers should closely examine the offerings they are presented with, as well as the commitment and credentials of contact centre solution and technology providers.
- Call Blending - Summary of Benefits (Low Resolution pdf, 168kB)
There are both direct and indirect cost savings with reduced overheads as you would need reduced numbers of staff to process the calls.
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For high resolution copies of any of Ultra's white papers & articles, please contact us.
* Ultra Communications Ltd is not responsible for the content of any third party articles that are accessible through www.ultraasp.net.