Comprehensive Support
Proactive campaign management and complete support given to your teams. Inclusive real-time MI and remote monitoring tools.
Real-time Monitoring and Management Information
Your campaigns are monitored in real-time with each phase of an agent’s transaction with customer being recorded. Comprehensive management information and reports covering individual agents, campaigns and overall performance are available at any time. These Real-time Monitoring tools and the Voice Recording tools are included as standard in Ultra’s Complete Call Centre Solution allowing you to manage your business second by second if necessary – and with archived storage and a library of all recordings available if required.
Support Desk
The Ultra support desk proactively works with your campaign managers and supervisors to help you achieve the best from your own individual campaigns. We assist you to help meet your requirements and your clients’ demands. The team are thoroughly conversant with managing multiple, concurrent campaigns and agent teams of all sizes and configurations. They will assist you fully, with the initial setup, and ongoing help is given to ensure that together, we consistently achieve optimum performance and results.
Technical Support
The technical support team is responsible for the set-up and integration of the Ultra system and your business. This includes interfacing software applications and packages you are currently using with Ultra’s solution.
You will receive upgrades and improvements as part of the package, and our technical support team are responsible for the seamless integration of these development updates with your system.